Frequently Asked Questions

Luxury living room in West Kelowna cleaned by a professional eco-friendly house cleaning service.


What does a clean house smell like?

Well, nothing! Clean is the absence of aroma. Don't be fooled into thinking your home is clean because it 'smells' clean. Cleanser manufactuers want you to believe that your home isn't clean unless there is a lingering odor. Products are labelled with names like "Lemon Fresh" or "Ocean Breeze", but they are really just artificial fragrances consisting of toxic chemicals that are harmful to everyone's health. Scent does not equate to clean! We use carefully selected essential oils to add a subtle, non-toxic scent your space.

What products do you use?

All of our cleansers are environmentally friendly, non-toxic, and plant & mineral based. Our multi-purpose cleanser is biodegradable, and free of artificial fragrance, preservatives and dyes. We also use castile soap, baking soda, citirc acid, vinegar (don't worry, your house won't smell like vinegar, we use it sparingly!), and pure essential oils. An eco-friendly 3%H202 (hydrogen peroxide) solution is now being used to disinfect high touch-point areas like light switches, door knobs, toilet handles, taps, etc.

Why should I choose Fresh Nest Green Cleaning?

We practice what we preach. The products we use in your home are the same products we use in our own homes. We are migraine sufferers, have chemical sensitivities, are parents, and pet owners, so we understand the need for safe but effective cleaning products and practices. We have done the research and keep up with new information that comes out in regards to green cleaning, not only for health reasons but because we truly care about the environment and are passionate about the power of green cleaning. We take that knowledge and passion into your home and provide a professional cleaning without all the toxic chemicals. > experienced staff who love to clean > no contracts, cancel anytime > we are licensed, insured & bonded > hourly rates, no hidden fees > all work is 100% guaranteed > we go above and beyond expectations > we use only safe, all-natural, eco-friendly products

What are your rates?

Our rates are hourly, no hidden fees. Please refer to our 'SERVICES' page for more details. We calculate the number of hours to clean your space by taking into consideration the square footage, number of bathrooms, number of storeys, how often you require cleanings, and any special cleaning requests you may have.

What forms of payment do you accept?

We accept cash and e-transfer. Payment is due at time of cleaning. A receipt will always be provided.

What are your hours of operation?

We clean between the hours of 8am and 4:30pm Monday through Friday. Exceptions include office cleaning that may occur before/after our regular hours. We are closed all Statutory holidays.

What is your cancellation policy?

We require at least 48 hours notice, but 5-7 days would be very much appreciated. Our Green Cleaners count on their bookings and last minute cancellations mean lost wages if we do not have sufficient time to book another client for them.

Are you licensed, insured & bonded?

Yes we are!

Do you bring a vacuum or a broom?

No, for cross-contamination and hygienic reasons we do not. We do not want to transfer germs (bacteria), allergens, pet dander, bed bugs, etc., into your home. It is safer for you if we use your household vacuum or broom. *The exception is our Post-Construction Service. We do utilize a Shop-Vac for this service.

How do you gain access to my home?

It is up to you. You can give us a key code, be there to let us in, or give us a spare key. Keys will be labelled anonymously, and securely stored in our office. The best option, especially if you are considering having your home cleaned on a regular basis, is a lock box, or a portable key safe. The lock box is hung on your door with the key safely locked inside. Your cleaner is given the code to access the key to your home. Please note it is your responsibility to allow our Green Cleaners access to your home on the day of your cleaning. If our Green Cleaners are locked-out, 50% of your cleaning fee will be charged.

What if I am not happy with my service?

We want you to be happy with our service! But if for some reason you are not, take a photo if possible of the area you are unhappy with, and call us within 24 hours of your cleaning. We will come back to fix the problem area free of charge.

How do I prepare for my cleaning?

Please take a few minutes prior to your cleaning to tidy up the areas we will be cleaning. This will allow us to focus on the house cleaning and not routine housekeeping. For example, clear your kitchen counters/sink of dirty dishes, pick up toys, dirty laundry, clothing from floors, etc. A clear path and easy access will ensure our time is spent more efficiently. Should you require these housekeeping tasks, we can certainly do them, but it would be considered an extra service. Call our office prior to the appointment and we will adjust your cleaning fee/time accordingly.

What supplies do you bring?

Our Green Cleaners will bring the cleaning solutions and tools needed to thoroughly clean your home or office. The exception being vacuums and brooms, see question answered below.

What do you not clean?

> Windows > Window blinds (we can dust but cleaning best left to a professional blind cleaner) > Ceiling fans > Chandeliers > Litter boxes; pet feces/urine > Bio-hazard material > Anything outside of the home > Carpets > Anything unreachable with our 2-step step ladder > Washing dishes by hand > Laundry

Do I need to be present at the cleaning?

No, you do not need to be there. Most clients are not present during the cleaning. If you are planning on being home, we just ask that you let us know and isolate in another area while we are cleaning. After our first visit we will let you know how the cleaning went. We will provide our recommendations, including, but not limited to, the number of hours it will take for regular maintenance, any areas that will require a deep cleaning, or areas we couldn't clean. We will get your feedback and address them at our next visit.

Kids and their Golden Retriever dog in a living room after it was cleaned by a professional eco-friendly green cleaning service in West Kelowna.


  • House & Office Cleaning Services

  • Move In & Move Out Cleaning Services

  • Airbnb & Vacation Rental Cleaning Services

  • Post-Construction Cleaning Services

  • Weekly/Bi-weekly/Monthly/One-time Services

  • Serving Kelowna & West Kelowna B.C.

  • Licensed, Bonded & Insured

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