Question 1

Why should I choose Fresh Nest Green Cleaning?

Accepted Answer

Customers choose us because we provide thoughtful and thorough cleaning services with superior, healthier results. The products we use in your home, and hundreds of others,  are the very same products we trust and use in our own homes. We have done the research and keep up with new information that comes out in regards to green cleaning, not only for health reasons, but because we truly care about the environment and believe in the power of green cleaning. We take that knowledge into your home and provide a professional cleaning without all the toxic chemicals.  Also...  our experienced staff love to clean no contracts, cancel anytime we are licensed, insured and bonded flat-rate pricing, no hidden fees all work is 100% guaranteed we go above and beyond expectations we use only safe, all-natural, eco-friendly products

Question 2

Are you licensed, insured and  bonded?

Accepted Answer

Yes, we are fully licensed, insured, and bonded.

Question 3

What types of cleaning services do you provide?

Accepted Answer

We offer a variety of one-time and recurring residential cleaning services.     Weekly cleaning Biweekly cleaning Monthly cleaning One-time cleaning  Deep cleaning Move in and move out cleaning Vacation rental turnovers  Please take advantage of our free, no-obligation estimate.  Note: We have a 3 hour minimum for all cleaning services.

Question 4

Are Fresh Nest's cleaners screened?

Accepted Answer

Our Green Cleaning Technicians are absolutely screened. We do in-person interviews and focus on hiring cleaners with professional house cleaning experience. Once they make it through our initial screening process we require candidates provide a clean criminal record check and work-related references as a condition of employment.    All of our cleaners are valued employees. We do not hire contractors.

Question 5

What's included in a regular cleaning?

Accepted Answer

Find a list of what gets cleaned room by room here.

Question 6

What do you NOT clean or what services do you NOT offer?

Accepted Answer

Windows Window blinds (We can dust, but we do not wash/clean blinds. We recommend a professional blind cleaning service for proper and safe cleaning.) Chandeliers  Furnace rooms Unfinished basements Litter boxes; pet feces/urine Rodent or insect infestations Bio-hazard material Anything outside of the home or garages Carpet cleaning Anything unreachable with our 2-step step ladder Moving appliances or furniture Washing dishes by hand Laundry (exception being vacation rental turnovers) Remove excessive trash (eg. hoarding situations) or haul trash away in our vehicles Cleaning with other workers present (painters, movers, electricians, etc.) Cleaning while someone is packing/moving, cooking or cleaning clutter Cleaning when more than two people are home Cleaning with the help of the homeowner

Question 7

Do you guarantee your cleaning services?

Accepted Answer

Absolutely! We want you to be happy with our service, so we have a 100% Satisfaction Guarantee. If for some reason you are not satisfied, take a photo if possible, of the area you are unhappy with, and call us within 24 hours of your cleaning. We will come back to fix the problem area free of charge, within 48 hours.

Question 8

Do you offer a Referral Program?

Accepted Answer

We sure do! We know our customers are the backbone of our business so we want to thank them. We offer a Referral Program for our regular customers who are on weekly, biweekly, or monthly service. For each of your referrals who want to receive weekly, biweekly, or monthly service we will take $25.00 off of your next cleaning bill. The more friends & family you refer us to, the more money you will save!

Question 9

Do I have to sign a contract?

Accepted Answer

No, there are no contracts or long-term commitments. Rather than get you to sign a contract, we feel the best way to earn your repeat business is to simply work hard and provide superior house cleaning services each and every visit.

Question 10

What are your hours of operation?

Accepted Answer

Cleanings are available: Monday to Thursday 9:00 am - 5:00 pm Fridays 9:00 am - 2:00 pm  Closed all Statutory Holidays  If you require cleanings outside of these hours please contact us.   Office hours: Monday to Thursday 9 am - 4:30 pm Fridays 9:00 am - 2:00 pm

Question 11

What areas do you service?

Accepted Answer

We currently provide our cleaning services in the city of Edmonton, Alberta.

Question 12

What products do you use?

Accepted Answer

All products we use are environmentally friendly, non-toxic, and plant-based.   Our multi-purpose cleanser is biodegradable, and free of artificial fragrance, preservatives and dyes. We also use castile soap, baking soda, citric acid, vinegar (don't worry, your house won't smell like vinegar, we use it sparingly!), and pure essential oils.    An eco-friendly 3% H202 (hydrogen peroxide) solution is now being used to disinfect high touch-point areas like light switches, door knobs, toilet handles, taps, etc.    Check out our full product list here

Question 13

Do you bring all cleaning supplies?

Accepted Answer

Yes, our Green Cleaning Technicians come equipped with all the professional cleaning products and tools needed to thoroughly clean your home. The exceptions are vacuum cleaners, see question answered below.

Question 14

Why don't you bring a vacuum?

Accepted Answer

For cross-contamination and hygienic reasons we do not bring a vacuum. We do not want to transfer germs (bacteria), allergens, pet dander, bed bugs, etc., into your home. It is safer for you if we use your household vacuum.    *The exception is our Post-Construction Service. We do utilize a Shop-Vac for this service.

Question 15

What will my house smell like after my cleaning?

Accepted Answer

Well, nothing!  Because clean is the absence of aroma. Don't be fooled into thinking your home is clean because it 'smells' clean. Manufacturers want you to believe your home isn't clean unless there is a lingering odor. Products are labelled with names like "Lemon Fresh" or "Ocean Breeze", but they are really just artificial fragrances (aka toxic chemicals) that are harmful to everyone's health. Scent does not equate to clean! We use carefully selected essential oils to add a subtle, non-toxic scent your space.

Question 16

Can you use my cleaning products?

Accepted Answer

We come equipped with all the neccessary cleansers and products to safely and effectively clean your home. We are not able to use your cleaning products as we do not want to expose our Green Cleaning Technicians to unknown chemicals.    Please note, we also cannot work in homes that have fumes from varnish, paint, bleach, solvents or smoking, etc.

Question 17

How do I prepare for my cleaning?

Accepted Answer

Please take a few minutes prior to your cleaning to tidy up the areas we will be cleaning. This will allow us to focus on the house cleaning and not routine housekeeping. For example, clear your kitchen counters/sink of dirty dishes, pick up toys, dirty laundry, etc. A clear path and easy access will ensure our time is spent more efficiently.    Should you require extra housekeeping tasks, we can certainly do them, but it would be considered an extra service. Call our office prior to the appointment and we will adjust your cleaning fee accordingly.

Question 18

Do I need to be present at the cleaning?

Accepted Answer

No, you do not need to be home. Most customers are not present during the cleaning. If you are planning on being home it is not a problem. We simply ask that you let us know in advance and remain for the duration of the cleaning in another area (eg. home office).   Maximum two people in the home while we clean. This will allow us to not only safely clean your space in accordance with COVID-19 guidelines, but it also allows us to be more focused and efficient with minimal interruptions. If more than two people are to be home on your cleaning day, we kindly ask that you reschedule for a time when there will be less traffic inside the home.

Question 19

How do you gain access to my home?

Accepted Answer

It is up to you. You can give us a key code, meet us there to let us in, or provide us with a spare key. Keys will be labelled anonymously, and securely stored in our office.   The best option, especially if you are considering having your home cleaned on a regular basis, is a lock box, or a portable key safe. The lock box is hung on your door with the key safely locked inside. Your cleaner is given the code to access the key to your home.    Please note it is your responsibility to allow our Green Cleaning Technicians access to your home on the day of your cleaning. If we cannot gain access, a 2 hour "lock-out" fee based on your household cleaning bill may be charged.

Question 20

Does my cleaner arrive at the exact time I book?

Accepted Answer

Yes, on most days. But, we always allow a 1 hour window for inclement weather conditions or traffic/construction delays, etc. If you are a regularly scheduled afternoon customer and we have a cancellation, we may arrive in the morning.  If we are running behind or plan on arriving early, we will do our best let you know via text/phone call.

Question 21

How many cleaners are sent to my home?

Accepted Answer

One cleaner per home is sent. For large move-out or deep cleans we may send a team of two cleaners.

Question 22

What if I forget and I'm not home to let my cleaner in?

Accepted Answer

If your Green Cleaning Technician is unable to access your home, and we are unable to get ahold of you to find a reasonable solution, please be advised there will be a 2 hour "lock-out" fee based on your household's cleaning bill. We encourage our customers to use a lockbox or provide us with a key or key code so we can easily gain access to your home and avoid this situation.

Question 23

What if my regular cleaning day falls on a statutory holiday?

Accepted Answer

We will contact you in advance and arrange an alternative day to complete your cleaning.

Question 24

What are your rates?

Accepted Answer

We offer flat-rate pricing. Please take advantage of our free, no-obligation estimate to see how we compare. For the skilled labour, products and services you will receive from us, our prices are designed to be competitive.    We calculate your cleaning price by taking into consideration the type of cleaning needed (deep clean, move out, etc.), the number of bathrooms and bedrooms (which directly relates to the overall size of your home's living, dining, and kitchen areas. Homes with more bedrooms and bathrooms generally have more square footage that needs cleaning), the current cleanliness level of your home, add-on services, and any extra rooms you want cleaned.    We offer discounts for recurring service: Weekly service- 20% off Biweekly service - 15% off Monthly service- 10% off

Question 25

How and when do I pay for my cleaning?

Accepted Answer

We accept cash and e-transfer.   Payment for one-time or move-in/out cleans are due the day of the cleaning.    Payment from our customers receiving recurring weekly, bi-weekly or monthly cleanings are due within 48 hours of their cleaning.   Invoices and receipts will be provided for all services.    If you are not satisfied with the cleaning for whatever reason, we will come back within 48 hours of the cleaning and fix the issue. Once the area has been re-cleaned, payment in full will be expected.

Question 26

Do you need to visit my house in person to prepare an estimate?

Accepted Answer

No, we do not need to visit your house. All you need to do is simply fill out our online estimate form. It's free and there's no obligation. We ask that you carefully choose from our cleanliness level chart and provide as much information about your home cleaning needs as possible. Once you approve your estimate we will proceed with booking your first appointment.

Question 27

Do I have to leave a tip?

Accepted Answer

Tips are not required.  It is not customary or expected, but it certainly would be appreciated. It is entirely up to you if you wish to leave a tip for your cleaner. Our Green Cleaning Technicians receive 100% of any tips left for them.

Question 28

What is your scheduling change / cancellation policy?

Accepted Answer

We understand things come up, but we would appreciate at least 48 hours notice for a cancellation or rescheduling. Our Green Cleaning Technicians count on their bookings and if not enough notice is given we may not be able to re-book that time slot for them.   If you are cancelling and 48 hours is not given, a 2 hour cancellation fee will be charged based on your household’s cleaning bill.  Please be aware if you cancel a scheduled recurring cleaning appointment, we may not be able to reschedule that week as we are often fully booked. That weeks cleaning would be skipped and we would return on your next regularly scheduled cleaning day.

Question 29

What if something gets damaged in my house?

Accepted Answer

Accidents do happen, but we have company liability insurance that covers your home and it's contents on the rare occasion breakage/damage should occur. We have damage policies and procedures in place, included in our Terms of Service.

Question 30

Are you ok with my pets?

Accepted Answer

Of course we are! Our Green Cleaning Technicians are comfortable with all types of pets. Just let us know what kind of pets you have and we'll be on the lookout for them when we arrive/depart. And don't forget, all of our green cleaning products are pet-safe!

Edmonton's Natural House Cleaning Specialists

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