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Classic white kitchen with black matte hardware and a spacious island and clean white shiny granite countertops

FREQUENTLY ASKED QUESTIONS

  • What do you NOT clean or what services do you NOT offer?
    Windows Wall washing Chandeliers Furnace rooms Unfinished basements, utility or storage rooms Litter boxes; pet feces/urine Rodent or insect infestations Bio-hazard material Anything outside of the home or garages Carpet cleaning Anything unreachable with our 2-step step ladder Moving appliances or furniture Washing dishes by hand Laundry Changing sheets/making beds Remove excessive trash (e.g. hoarding situations) or haul trash away in our vehicles Cleaning with other workers present (e.g. painters, movers, plumbers, etc.) Cleaning while someone is packing/moving, cooking or cleaning clutter Cleaning when more than two people are home Cleaning with the help of the homeowner We cannot work in homes that have fumes from varnish, paint, bleach, solvents, etc. Under no circumstances will we clean a home that has been smoked in
  • What's included in a regular cleaning?
    Find a list of what gets cleaned room by room here.
  • Do I have to sign a contract?
    No, there are no contracts or long-term commitments. Rather than get you to sign a contract, we feel the best way to earn your repeat business is to provide superior house cleaning services each and every visit. A copy of our policies will be emailed upon booking service with us.
  • Are you insured?
    Yes, we carry a $2M general liability insurance policy, which includes crime/theft coverage, and are covered by WCB.
  • Do you offer a Referral Program?
    We sure do! We know our customers are the backbone of our business so we want to thank them. We offer a Referral Program for our regular customers who are on biweekly or monthly service. For each of your referrals who want to receive biweekly or monthly service we will take $25.00 off of your next cleaning bill. The more friends & family you refer us to, the more money you will save!
  • Do you guarantee your cleaning services?
    Absolutely! We want you to be happy with our service, so we have a 100% Satisfaction Guarantee. If for some reason you are not satisfied, take a photo if possible, of the area you are unhappy with, and call us within 24 hours of your cleaning. We will come back to fix the problem area free of charge, within 48 hours.
  • What types of cleaning services do you provide?
    We offer a variety of one-time and recurring residential cleaning services. Biweekly cleaning Monthly cleaning One-time cleaning Deep cleaning Move in and move out cleaning Please take advantage of our free, no-obligation estimate. Note: We have a 3 hour minimum for all cleaning services.
  • Why do I need to book a Deep Cleaning for my first appointment?
    A deep cleaning is the first step when you want to have your home cleaned on a regular basis. Accumulated build-up of dirt, dust, and grime, even in the tidiest of homes, requires more effort to remove. We must tackle that old build-up before we can make your home sparkle. A deep cleaning ensures we get your home to a high standard of clean for ease of maintenance going forward. Typically, we spend approximately 2 to 3 hours longer on a deep cleaning versus a regular maintenance cleaning.
  • Can you do our move-out cleaning if we haven't completely moved out yet?
    No. We only provide move out cleaning services if the home is vacant and free of all furniture, boxes, personal possessions, etc. Cabinets, drawers, refrigerators, and ovens are assumed to be empty as well if we are to be cleaning them. Please schedule your move out cleaning for a day when you are confident the home will be empty.
  • Are Fresh Nest's Cleaning Technician's screened?
    Yes, our Green Cleaning Technicians are screened. We do in-person interviews and focus on hiring cleaners with professional house cleaning experience. Once they make it through our initial screening process we require candidates provide a clean criminal record check and work-related references as a condition of employment. All of our cleaners are valued employees. We do not hire contractors.
  • Why should I choose Fresh Nest Green Cleaning?
    Customers choose us because we provide thoughtful and thorough house cleaning services with superior, healthier results. The products we use in your home, and hundreds of others, are the very same products we trust and use in our own homes. We have done the research and keep up with new information that comes out in regards to green cleaning, not only for health reasons, but because we truly care about the environment and believe in the power of green cleaning. We take that knowledge into your home and provide a professional cleaning without all the toxic chemicals. Also... our experienced staff love to clean no contracts, cancel anytime we are licensed & insured all work is 100% guaranteed we go above and beyond expectations we only use safe, all-natural, eco-friendly products
  • What areas do you service?
    We currently provide our cleaning services in the city of Edmonton, Alberta.
  • What are your hours of operation?
    Cleanings are available: Monday to Thursday 9:00 am - 5:00 pm Fridays 9:00 am - 2:00 pm Closed all Statutory Holidays If you require cleanings outside of these hours please contact us. Office hours: Monday to Thursday 9 am - 4:30 pm Fridays 9:00 am - 2:00 pm
  • Do I have to leave a tip?
    If you would like to tip your cleaner for a job well done, you certainly can. It would be very much appreciated. Our Green Cleaning Technicians receive 100% of any tips left for them. However, tips are not required or expected. Instead, if you are happy with the house cleaning services we provide, please consider leaving us a Google review. Here is the link: https://g.page/r/CeLr1H0HwkFvEAg/review
  • Do you need to visit my house in person to prepare an estimate?
    No, we do not need to visit your house. All you need to do is simply fill out our online estimate form. It's free and there's no obligation. We ask that you carefully choose from our cleanliness level chart and provide as much information about your home cleaning needs as possible. Should the cleaning take less time than anticipated, we will only bill you for the time we are there. If we arrive to find there is more build-up than stated on your submitted estimate form, there may be additional charges. We would discuss that prior to starting the appointment. Once you approve your estimate we can book your appointment.
  • How and when do I pay for my cleaning?
    We accept cash and e-transfer. Payment for one-time or move-in/out cleans are due the day of the cleaning. Payment from our customers receiving biweekly or monthly cleanings are due within 48 hours of being invoiced. Invoices and/or receipts will be provided for all services. If you are not satisfied with the cleaning for whatever reason, contact us within 24 hours of service and we will come back within 48 hours of the cleaning and fix the issue. Once the area has been re-cleaned, payment in full will be expected.
  • What are your rates?
    We offer job-based pricing. Each and every job is different so we price accordingly. For the skilled labour, products and services you will receive from us, our prices are designed to give you the best value for your money. Please take advantage of our free, no-obligation estimate. We estimate your cleaning price by taking into consideration the type of cleaning needed (deep clean, move out, etc.), the number of bathrooms and bedrooms (which directly relates to the overall size of your home's living, dining, and kitchen areas. Homes with more bedrooms and bathrooms generally have more square footage that needs cleaning), the current cleanliness level of your home, add-on services, and any extra rooms you want cleaned. We offer discounts for recurring service: Biweekly service - 15% off Monthly service- 10% off
  • How do you gain access to my home?
    It is up to you. You can give us a key code, meet us there to let us in, or provide us with a spare key. Keys will be labelled anonymously, and securely stored in our office. The best option, especially if you are considering having your home cleaned on a regular basis, is a lock box, or a portable key safe. The lock box is hung on your door with the key safely locked inside. Your cleaner is given the code to access the key to your home. Please note it is your responsibility to allow our Green Cleaning Technicians access to your home on the day of your cleaning. If we cannot gain access, we charge a "lock-out" fee. This fee is 50% of your regular household cleaning bill.
  • How do I prepare for my cleaning?
    Please take a few minutes prior to your cleaning to tidy up the areas we will be cleaning. This will allow us to focus on the house cleaning and not routine housekeeping. For example, clear your kitchen counters/sink of dirty dishes, pick up toys, dirty laundry, etc. A clear path and easy access will ensure our time is spent more efficiently. Should you require extra housekeeping tasks, we can certainly do them, but it would be considered an extra service. Call our office prior to the appointment and we will adjust your cleaning fee accordingly.
  • What if I forget and I'm not home to let my Cleaning Technician in?
    If your Green Cleaning Technician is unable to access your home, and we are unable to get ahold of you to find a reasonable solution, we reserve the right to charge a "lock-out" fee. The fee is 50% of your regular cleaning bill. We encourage our customers to use a lockbox or provide us with a key or key code so we can easily gain access to your home and avoid this situation.
  • Does my Cleaning Technician arrive at the exact time I book?
    We have two arrival windows. Our first appointment of the day has an arrival time of 9:00 - 10:00 am. We book you in for 9:00 am, and while we make every effort to arrive at this time, please be aware we always allow an arrival time of up to 1 hour later for inclement weather conditions, traffic and construction delays. Our second arrival window, for afternoon customers, is 11:30 am to 2:00 pm. Arrival times will vary and will ultimately depend on when your cleaning technician finishes up at their morning appointment. If you are a regularly scheduled afternoon customer and we have a morning cancellation, we may arrive at 9:00 am. We do our best to accommodate where possible, but we can only guarantee an exact arrival time for our first appointment of the day.
  • How many Cleaning Technician's are sent to my home?
    One Cleaning Technician per home is typically sent. We believe this promotes a greater sense of accountability from our staff which then benefits our customers with consistent high-quality cleanings. For larger move-out cleanings or deep cleanings we may send a team of two.
  • Do I need to be present at the cleaning?
    No, you do not need to be home. Most customers are not present during the cleaning. If you are planning on being home, it is not a problem. We simply ask that you let us know in advance and remain for the duration of the cleaning in another area (e.g. home office). Maximum two people in the home while we clean. This will allow us to be more focused and efficient with minimal interruptions. If more than two people are to be home on your cleaning day, we kindly ask that you reschedule for a time when there will be less traffic inside the home.
  • What if my regular cleaning day falls on a statutory holiday?
    We will contact you in advance and arrange an alternative day, if possible, to complete your cleaning.
  • What's the difference between cleaning, sanitizing & disinfecting?
    Cleaning: Physically REMOVES dirt and germs (viruses & bacteria) from surfaces using soap, water, and friction Sanitizing: REDUCES the number of germs on surfaces to safer levels according to public health standards Disinfecting: A process that KILLS germs with a chemical agent
  • What will my house smell like after my cleaning?
    Well, nothing! Because clean is the absence of aroma. Don't be fooled into thinking your home is clean because it 'smells' clean. Manufacturers want you to believe your home isn't clean unless there is a lingering odor. Products are labelled with names like "Lemon Fresh" or "Ocean Breeze", but they are really just artificial fragrances (aka toxic chemicals) that are harmful to everyone's health. Scent does not equate to clean! We use carefully selected essential oils to add a subtle, non-toxic scent your space.
  • Why don't you bring a vacuum?
    For cross-contamination and hygienic reasons we do not bring a vacuum. We do not want to transfer germs (bacteria), allergens, pet dander, bed bugs, etc., into your home. It is safer for you if we use your household vacuum.
  • Do you bring all cleaning supplies?
    Yes, our Green Cleaning Technicians come equipped with all the professional cleaning products and tools needed to thoroughly clean your home. The exceptions are vacuum cleaners, see question answered below.
  • Can you use my cleaning products?
    We come equipped with all the necessary cleansers and products to safely and effectively clean your home. We are not able to use your cleaning products as we do not want to expose our Green Cleaning Technicians to unknown chemicals. ***Please note, we also cannot work in homes that have fumes from varnish, paint, bleach, solvents or smoking, etc.
  • What products do you use?
    All products we use are environmentally friendly, non-toxic, and plant based. Our multi-purpose cleanser is biodegradable, and free of artificial fragrance, preservatives and dyes. We also use castile soap, baking soda, citric acid, vinegar (don't worry, your house won't smell like vinegar, we use it sparingly!), and pure essential oils. An eco-friendly 3% H202 (hydrogen peroxide) solution is used to disinfect high touch-point areas like light switches, doorknobs, toilet handles, taps, etc. Check out our full product list here
  • What is your cancellation policy?
    Cancellations - To help cover employee lost time and wages due to cancellations, we charge a fee. For a deep cleaning appointment or recurring service appointment we ask that you give at least 24 hours' notice for a cancellation. Without 24 hours' notice we charge a $50.00 fee. Lock-Outs for Recurring Cleaning Services- If you do not contact us to cancel your regularly scheduled appointment, and we arrive at your home to find we are “locked-out” (no one home, no key, key code changed, no water/power, 'forgot, not ready for us' ) we charge 50% of the price of your regular cleaning bill. Move-Out Cleaning Services- 48 hours' notice is required for all move-out bookings or 50% of the estimated price will be charged. Cancel Recurring Services Permanently- To cancel service permanently, simply notify us via email as soon as possible. There are no contracts signed, so service can be cancelled by Fresh Nest Green Cleaning or you, at any time, for any reason. A copy of our policies will be emailed upon booking service with us.
  • What if something gets damaged in my house?
    Accidents do happen, but we have company liability insurance that covers your home and it's contents on the rare occasion breakage/damage should occur. We have damage policies and procedures in place, included in our Terms of Service.
  • Are you ok with my pets being home?
    Of course we are! Our Green Cleaning Technicians are comfortable with all types of pets. Just let us know what kind of pets you have and we'll be on the lookout for them when we arrive/depart. And don't forget, all of our green cleaning products are pet-safe!

Everything You Need to Know About Our House Cleaning Services in Edmonton

Fresh Nest Green Cleaning is leading the way in natural house cleaning. Below we have complied a list of our most frequently asked questions about our house cleaning services and products. If you don't find the answer you are looking for, please reach out to us! You can find more information about us on our Home page as well. 

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